Delivery & Returns
By placing an order with Bliss Fashion Emporium, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Bliss Fashion Emporium. This also applies to any shipments that are refused by you at delivery.
All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.
For delivery within Australia we use Australia Post and we can deliver to business, private and post office box addresses.
On dispatch of your order from our warehouse you will receive an email with a delivery tracking number and link to the Australian Air Express tracking website. If you order before 1:00pm AEST your order will be dispatched the same day. Capital cities or major regional centers can take up to 2 business days to deliver (please note that next day delivery is not guaranteed). Deliveries to all other destinations may take up to 3 business days.
On delivery if no one is available to receive your order, then all orders valued below $300 will be given the "authority to leave" and will be left (to the best of the couriers ability) in a secure area. Once delivery has been made the responsibility of the parcel is completely liable to you the buyer. All orders above $300 will need to be signed for on delivery and will be taken to the local Post Office in the absence of the receiver and a con note will be left. PLEASE LEAVE COMMENTS IN CHECKOUT IF YOU HAVE SPECIFIC DELIVERY INSTRUCTIONS.
We charge a flat rate of $10.00 for any purchase under $100 to be shipped within Australia and New Zealand.
For international delivery we use DHL Express. Due to customs requirements we cannot deliver to PO boxes overseas, so we will require either a business or private street address. Orders received by 1:00pm AEST will be shipped the same day and delivery can normally be expected within 1-3 business days subject to any customs delays. On dispatch of your order from our warehouse you will receive an email with a delivery tracking number and link to the DHL Express tracking website.
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.
We charge a flat rate of $35.00 for any purchase to be shipped international.
While Bliss Fashion Emporium makes every attempt to ensure that the online store reflects the availability of stock sometimes an item shown to be available may be out of stock. If an item you order is out of stock we will contact you as soon as possible and based on your preference, either cancel and refund just that item or the entire order.
RETURNS & EXCHANGES
If you wish to return your order you must request a Returns Authorization (RA) number within 7 days of receipt to do so. Bliss Fashion Emporium are not responsible for the freight cost of returning garments and products to our warehouse. Once an RA number has been issued goods must be returned within 7 days. At the discretion of Bliss Fashion Emporium, refunds for postage will be issued if goods are faulty or not as described. If the customer deems goods faulty, Bliss Fashion Emporium will assess the goods and issue a refund accordingly. Items that are damaged as a result of general wear and tear are not considered faulty and no refund will be issued.
Customers must retain their receipt number for proof of purchase.
For hygiene reasons, no refunds or exchanges will be given on underwear or hosiery. Swimwear should be tried on over underwear and the hygiene protective strip should not be removed. If this strip has been removed returns may not be accepted.
Any garment returned smelling of tobacco, perfume, deodorants etc. will not be accepted and sent back to the customer.
No refunds will be given if tags have been removed from garments or products and appear to be worn, washed, spoilt or damaged.
Refunds will be issued by the original payment method.
Refunds to a credit card may take up to 10 days depending of your financial institution.
Bliss Fashion Emporium Store
Shop 36, level 1
The Oasis Shopping Centre
Broadbeach 4218 QLD
PO Box 1288
Southport 4215 QLD
Phone: +61 07 5592 6858
Our office hours are 9am-5pm, Monday to Friday, Queensland time.